Location of the four-star hotels in the Canton Manta

Abstract

Tourism is the sector that contributes most to the GDP of the national economy and, within it, the hotel sector represents one of the most important pillars. The strong growth of new hotel establishments, the greater role that hotel chains are playing in the structure of this sector, the increase in competition, the increasing demands of customers and the special characteristics that distinguish these Service companies of the rest, demand and require efficient hotel management. The present investigation had as objective to determine the main problems that are generated by the lack of implementation of a system of management by processes in the four stars hotels of the Canton Manta. To collect the information, the survey technique was used. As a result, it was determined that the main causes of the deficiencies are the lack of knowledge of cost processes and standards, as well as inadequate planning of offers and promotions as a result of incorrect cost analysis; The operating profit is below budgets and an incorrect budget planning is executed for not having the correctly structured variable costs.