Auditoría de gestión en el área de consulta externa del centro de atención ambulatoria IESS

Abstract

The development of this article of efficient management in the area of external consultation of the IESS ambulatory care center was with the purpose of determining the flaws that impede the performance of the institution, on the one hand the nonexistence of mission vision objectives and goals that impact in the efficiency, effectiveness of the processes for which an objective was set to determine the importance of management to improve the processes of the health center area. Because the staff does not perform their duties according to their professional profile, they do not comply with the policies that the institution has established, they do not receive training to improve their performance in the daily activities carried out by them and there is a percentage that is unaware of the mission, vision and objectives which has as a consequence that the staff does not act in accordance with the functions of the work. To give a solution to the problems detected, specific objectives, methodologies, hypotheses were proposed, and data collection techniques were applied to achieve the hypothesis that supported the proposal's approach, that is, the development of the management audit with its specific phases that allow finding flaws that should be strengthened for the good performance of the processes.